Milestone Settlement SLA • Effective October 2026

Cancellation &
Refund SLA Policy

Transparent, equitable cancellation terms and milestone-based refund frameworks for custom software engineering, turnkey SaaS platforms, and cloud infrastructure.

48-Hour Pre-Sprint Grace Period Fast 5-7 Day NEFT/UPI Refund Milestone-Based Fair Ledger

Finance & Billing Desk

Need invoice reconciliation or wish to initiate an authorized cancellation?

Email Billing Desk

1. Philosophy of Transparent Milestone Settlements

At Kirtika Infotech, client trust and mutual fairness are our core pillars. Because software engineering involves dedicated allocation of senior developer hours, server provisioning, and architectural design, our refund and cancellation terms operate on a clear, milestone-driven structure.

2. Pre-Sprint Cancellation & 100% Advance Refund

• 48-Hour Grace Period: If a client requests project cancellation within 48 hours of initial advance payment and before architectural sprint kickoff, a 100% full refund of the unutilized advance will be issued.
• Process: Submit a formal written request via email to billing@kirtikainfotech.com with your invoice reference number.

3. In-Progress Milestone Sprint Cancellation

• Milestone-Based Calculation: If cancellation is requested while an active development sprint is in progress, the refund is calculated on a pro-rata basis for unexecuted tasks.
• Completed Milestones: Payments for previously reviewed, accepted, and deployed milestones are non-refundable as developer hours and source code deliverables have already been completed.

4. Turnkey Software Platforms (eStore, BharatHR Suite)

• Pre-Purchase Live Demonstration: We provide interactive live demos of all 7 eStore storefront themes and BharatHR suites prior to onboarding so clients can test all capabilities before financial commitment.
• Post-Handover Policy: Once a turnkey software license key and deployment package have been handed over to the client's private server, the purchase is considered fulfilled and non-refundable.

5. Third-Party Infrastructure (Domains, Cloud Servers & SSL)

Payments disbursed to third-party domain registrars (e.g., .com, .in domain registrations), dedicated bare-metal NVMe servers, payment gateway merchant setup fees, and SSL certificates are non-refundable once allocated by the respective global registries.

6. Refund Processing Timeline & Method

• Timeline: Approved refund requests are processed within 5 to 7 business days from the date of formal cancellation confirmation.
• Payment Channel: All refunds are credited directly back to the original funding source (Bank NEFT/RTGS, UPI, or Corporate Account).

7. How to Initiate a Cancellation or Refund Request

To submit an inquiry or cancel a project milestone:

1. Email billing@kirtikainfotech.com with the Subject: 'Cancellation Request - [Invoice ID]'
2. Provide your registered business name, phone number, and brief reason for termination.
3. Our Finance & Accounts Director will review the milestone ledger and dispatch a formal settlement statement within 24 business hours.

Refund Transparency

Cancellation & Refund FAQs

Can I cancel my project before work has begun and get a full refund?

Yes. If cancellation is requested before development work has commenced (within 48 hours of payment), 100% of your advance is refunded within 5-7 business days.

How are refunds transferred back to my account?

Refunds are processed directly to your verified originating bank account or UPI ID with an official digital transaction receipt.

Are third-party domain and server purchases refundable?

No. Domain registrations and dedicated cloud server allocations are third-party irrevocable purchases and cannot be refunded once registered.

Transparent, Fair & Milestone-Backed

We build long-term enterprise partnerships based on trust, clear delivery milestones, and equitable accountability.

Talk to Senior Management → WhatsApp Support

Cancellation & Refund SLA Policy

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